Who is eligible for a refund for an APP fraud?

In order to be eligible for a refund for an APP fraud from Close Brothers Savings, you must:

• Be a customer of Close Brothers Savings.

   

• Inform us of the suspected fraud as soon as possible and, in any event, no later than 13 months after you made the alleged payment to the scammers account.

   

• Inform us of the suspected fraud by contacting our Customer Services team.

   

• Provide us with any information and evidence which we may need to investigate your claim.

   

• Report the fraud to the police if we ask you to, or permit us to report the fraud to the police on your behalf.