Christmas opening times 2024
Over the festive period, our Customer Services team will be here to support you. You can find details of when they'll be available by clicking below.
View our opening hoursWhy does my bank not recognise your account details?
Confirmation of Payee (CoP) has been introduced by a number of banks for payments made via Faster Payments or CHAPS.
This enhanced security measure enables individuals to confirm whether the details they have entered match the account of the person or organisation they are paying.
We receive your funds via a clearing bank. Our clearing bank partner is Royal Bank of Scotland (RBS). Therefore, when you are sending funds to your account with us, you must select the ‘business’ option as the account type, not the ‘personal’ option.
Before proceeding with the transfer please check that the details you have entered match the details shown on our website.