How is my money protected?

Your eligible deposits held by a UK establishment of Close Brothers Limited are protected up to a total of £85,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered.

For further information please visit www.fscs.org.uk.

How can I contact Close Brothers Savings?

If you have an online account with Close Brothers Savings, you can contact us using our secure messaging system.

Alternatively, you can contact our Customer Services team:
 

Phone: 0203 857 3050
(Monday to Friday, 9am-5pm excluding bank holidays)
 

Post: Close Brothers Savings, 10 Crown Place, London EC2A 4FT

My bank doesn’t recognise your details

Confirmation of Payee (CoP) has been introduced by a number of banks for payments made via Faster Payments or CHAPS.

This enhanced security measure enables individuals to confirm whether the details they have entered match the account of the person or organisation they are paying.

We receive your funds via a clearing bank. Our clearing bank partner is Royal Bank of Scotland (RBS). Therefore, when you are sending funds to your account with us, you must select the ‘business’ option as the account type, not the ‘personal’ option.

Before proceeding with the transfer please check that the details you have entered match the details shown on our website.

How do I pay funds into my account?

How do I pay funds into my account

You can fund or top up* your account by electronic transfer, cheque or ISA transfer (if applicable).

All funds must be transferred from your nominated UK bank account (excluding ISA transfers). This is the UK current account in your name(s) linked to your account with Close Brothers Savings. You may ask us to change this at any time up to five calendar days before any repayments are due. 
 

By electronic transfer:

Type of account: Business

Account name: Close Brothers Ltd

Sort Code: 16-51-87

Account no.: Your Close Brothers Savings account number (if known) or 00000000

Reference: Your surname and postcode

Please make sure your funds are available when we process your application as we require both the completed application form and cleared funds to open your account. Funds can be sent in one single payment or by multiple instalments from your nominated UK bank account.

By cheque:

For applications in your sole name, your cheque must be drawn on either a personal UK bank account in your sole name or a joint account (of which you are a party). For applications in joint names, your cheque must be drawn on a UK bank account in your joint names or in either of your sole names.

You will need to supply proof of the source of funds for building society counter cheques. We accept a copy of a building society passbook or statement showing your account number and sort code. It is mandatory that cheques are made payable to:

CLOSE BROTHERS LTD A/C ‘RE: ACCOUNT HOLDER’S NAME’

e.g. for an account in the name of Mr John Smith, the cheque should be made payable to Close Brothers Ltd a/c ‘re: Mr John Smith’

Cheques should be sent to: Close Brothers Savings, 10 Crown Place, London, EC2A 4FT

By ISA transfer:

Complete the ISA transfer request as part of your application. Alternatively, you can complete the ISA Transfer Request Form below and return it to us at: Close Brothers Savings, 10 Crown Place, London, EC2A 4FT

*Please refer to your product terms and conditions to find out if your account is eligible for top ups.

Update my details

Below you will find our forms for updating your details such as you name, email address or nominated bank account. 

For a full list of our customer forms, please click here. 

Verifying my identity

More information on what you need to provide and why is included in our Anti-money laundering guide, which you can download below.

Here you will find the different documents which we will accept as proof of your identity and/or residency.