What happens if I have been a victim of APP fraud?

You should contact your bank or building society as soon as possible, so they can try and stop the payment. You can call us on 0203 857 3050 (Monday to Friday, excluding bank holidays).

If required, your bank will lead on your reimbursement claim, but it may be helpful to also contact the bank you sent the money to, so they can begin their internal checks on the account you sent the money to straight away.

Please note, it's best to call the bank on a different phone to the one the fraudster used to call you, as research has found that the fraudster can keep the line open and listen to your call once the call has ended. If you don't have access to another device, wait 15 minutes before making the call on the same phone.