Christmas opening times 2024
Over the festive period, our Customer Services team will be here to support you. You can find details of when they'll be available by clicking below.
View our opening hoursFixed Rate Bonds
We will write to you around 14 days before your Fixed Rate Bond matures to outline your options. If, on maturity date, we have not received a reinvestment instruction from you or there are no products available for reinvestment, we will either repay the principal deposit and interest into your nominated bank account or repay the principal deposit and interest into an Easy Access Maturity Account. Please refer to your product terms and conditions to see which of these two options are available to you.
If you are provided with an option to reinvest your maturing funds and you wish to do so, you’ll need to instruct us. You can call us or submit your instruction online up to one working day before the account matures.
Fixed Rate Cash ISA
We will write to you around 14 days before your Fixed Rate Cash ISA matures, to outline your options. If, on the maturity date we have not received a reinvestment instruction from you or there are no products available for reinvestment, we will repay the principal deposit and interest into a Cash ISA Maturity Account.
If you are provided with an option to reinvest your maturing funds and you wish to do so, you’ll need to instruct us. You can call us or submit your instruction online up to one working day before the account matures.