To show our commitment to lowering our environmental impact, we're changing the way we send our communications and we will be reducing the amount of paper we send via post.
If you are registered for online banking, we'll only send your documents and statements to you digitally, unless you change your preference back to post.
How to view your statements online
When you have a new document or statement, we'll send you an email to let you know. You can then securely view these online by following these simple steps:
- To access your online account on our website, click login in the top right corner of the screen.
- Once you are logged in, click on the documents tab in the menu at the top of the screen.
- You'll now be able to find your recent documents and statements here together in one safe and secure space.
For more information about our online documents, please visit the help and support section of our website.
How to update your communication details
If you would prefer to receive paper communications via post, you can update your communication preferences in your online banking account:
- To access your online account on our website, click login in the top right corner of the screen.
- Once you are logged in, click on the profile tab in the menu at the top of the screen.
- Under communication details, you will find the option to receive your documents and statements by post.
Alternatively, you can call or write to us to update your preferences.
How can I contact Close Brothers Savings? | Close Brothers Savings (closesavings.co.uk)
